Passport & Immigration Officer
Passport and immigration caseworkers help administer passport, nationality and immigration services. They check applications, maintain sensitive records and explain procedures to applicants. Some local posts also include authorised immigration duties at the airport or sea ports.
Day to day Tasks
- Receive applications and check that the required documents and payments are provided.
- Review identity and eligibility information against the relevant policies and procedures.
- Process applications, update case files and request missing information.
- Interview passport applicants or support nationality checks where authorised.
- Answer enquiries at the public counter, by telephone and in writing.
- Help arrange citizenship ceremonies and maintain accurate financial and case records.
- Support immigration colleagues and undertake border duties where appointed and trained to do so.
Skills and Knowledge
- Excellent attention to detail when checking identity documents and applications.
- Clear communication and a courteous approach to applicants.
- Sound judgement and the ability to apply detailed procedures consistently.
- Discretion and integrity when handling highly sensitive information.
- Good organisation and the ability to meet deadlines.
- Confidence using office software and specialist case-management systems.
- Flexibility where a post includes occasional out-of-hours or port duties.