Housing Officer
Housing officers help people access housing services and support the administration of tenancies and housing schemes. Local entry routes can include Housing Customer Services Officer posts dealing with applications, rent enquiries, repairs and financial-assistance schemes.
Day to day Tasks
- Answer enquiries from tenants, applicants, landlords and other housing-service customers.
- Process applications and check eligibility and supporting documents.
- Maintain tenancy, property and customer records using housing-management systems.
- Handle payments, invoices, rent statements and other financial administration.
- Follow up rent arrears or overdue loan payments and explain account information.
- Liaise with colleagues about maintenance enquiries and other tenancy matters.
- Help investigate possible breaches of tenancy or scheme conditions, within the responsibilities of the post.
- Skills and Knowledge
- A helpful, respectful approach to people from different backgrounds.
- Clear communication, including explaining sensitive or complicated information.
- Patience and confidence when handling complaints or difficult conversations.
- Numeracy and accuracy with payments and financial records.
- Good organisation and the ability to prioritise a busy workload.
- Discretion when dealing with personal, financial and health information.
- The ability to learn housing procedures and apply eligibility rules fairly.
Industry Qualifications
The Chartered Institute of Housing offers qualifications in housing practice and housing services.