Insurance Claims Handler
Insurance claims handlers can also be known as claims administrators, claims settlers, claims technicians or claims assessors.
Insurance claims handlers help people who are making claims on their insurance policies.
Day-to-day Tasks
- take details when a customer reports a claim
- issue claim forms
- give advice on the claims process
- check insurance claims
- make sure premiums have been paid and that policies cover the claim
- gather information like receipts, photographs or valuations
- arrange payments on straightforward claims
Skills and Knowledge
- to be thorough and pay attention to detail
- customer service skills
- administration skills
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- sensitivity and understanding
- a desire to help people
- business management skills
- to be able to use a computer and the main software packages competently
Industry Qualifications
You can find out more about working as a claims handler in insurance from the Chartered Insurance Institute and Step Forward.