Administrative Assistant
Administrative assistants can also be known as office administrator, clerical assistant.
Administration assistants give support to businesses by organising meetings, typing documents and updating computer records.
Day-to-day Tasks
- deal with questions on the phone, by email and on social media
- greet visitors at reception
- type letters, reports and other business documents
- update records and store them in line with data protection legislation
- order office supplies
- set up meetings and take notes during them
- make travel arrangements for staff
Skills and Knowledge
- administration skills
- to be thorough and pay attention to detail
- the ability to work well with others
- the ability to work on your own
- sensitivity and understanding
- to be flexible and open to change
- excellent verbal communication skills
- customer service skills
- to be able to use a computer and the main software packages competently
Industry Qualifications
There aren’t any specific entry requirements, but you may consider further education courses available on the IOM through UCM, or industry specific courses though other providers.
As you progress in your career, consider additional qualifications on the job, for example, like those offered by the Institute of Administration Management.