Urgent Care Support Team Member - MCX-024402

Job Purpose: Support the busy Urgent Care team at Noble’s Hospital by helping patients, visitors and medical staff. You will provide reception and admin support in a fast-paced healthcare environment, helping patients access care and ensuring records and information are kept up to date. The role involves working shifts across a 24-hour service, including weekends and holidays.    

Duties    
- Welcome patients and visitors and provide a friendly, professional reception service.
- Answer phone calls, emails and face-to-face enquiries.
- Update patient records and appointment information using hospital systems.
- Support patient flow by helping medical teams with referrals, discharge paperwork and follow-up appointments.
- Monitor waiting areas and alert clinical staff if patients appear seriously unwell.
- Keep records, databases and filing systems accurate and organised.
- Carry out general admin duties such as scanning, photocopying and preparing documents.
- Maintain stock levels of stationery and clinical paperwork.
- Support communication between departments and healthcare teams.
- Help keep reception and waiting areas clean, tidy and welcoming.
- Support new staff, volunteers and work experience students within the department.
- Work as part of a team while also being confident working independently when needed.

Essential Skills
- Good communication and customer service skills.
- Ability to stay calm and work under pressure.
- Strong organisational and admin skills.
- Good computer and keyboard skills.
- Ability to work well in a team.
- Able to handle confidential information professionally.
- Willingness to learn new systems and skills.
- Friendly, reliable and flexible approach to work.
- Ability to work independently and use initiative when required.
- Physically able to carry out the duties of the role.
- Satisfactory police check required.

Desirable Skills
- 5 GCSEs at grade C or above including English Language, or equivalent qualifications.
- Experience working in an office environment.
- Experience in customer service or healthcare roles.
- Experience using document scanning systems.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here.

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£28,426 - £34,289

Hours

Full Time - 37 Hours