Support Services Officer - TRE-024885

Job Purpose: Provide technical and administrative support to the Support Services Team and the wider Income Tax Division, delivering excellent customer service while supporting online services, IT systems and day-to-day business operations.  

Duties  
- Provide first-line support for hardware, software and network issues, escalating faults where required.
- Respond to technical enquiries relating to the Division's online services.
- Monitor and manage team inboxes and workflow queues, ensuring requests are dealt with promptly.
- Assist with testing IT systems to ensure they operate effectively.
- Create and update standard letter templates within the Taxlive system.
- Manage stock levels and order stationery, office supplies and equipment.
- Set up IT access, network accounts and ID cards for new starters.
- Update or remove system access for staff changing roles or leaving the Division.
- Coordinate office moves, including furniture, IT equipment and accommodation access.
- Process invoices, purchase card statements and travel bookings.
- Arrange secure disposal of confidential waste and recorded document deliveries.
- Support projects and carry out additional system-related work as required.
- Coach Administrative Assistants and supervise the team in the absence of the Support Services Manager.
- Carry out quality checks to maintain high standards across the team.

Essential Skills
- Experience dealing with customer enquiries.
- Excellent written and verbal communication skills.
- Good interpersonal and team working skills.
- Good working knowledge of Microsoft Office applications.
- Awareness of how IT systems support business operations.
- Ability to work independently with minimal supervision.
- Friendly, professional and customer-focused approach.
- Calm under pressure with good problem-solving skills.
- Flexible, adaptable and willing to embrace change.
- Well organised with the ability to manage interruptions and meet deadlines.
- Positive attitude with enthusiasm to learn and develop.
- Physically able to carry out the duties of the role.

Desirable Skills
- Five GCSEs (Grade 4/C or above), including English Language, or equivalent.
- Experience in an administrative role within a finance or client-focused environment.
- Experience using information systems.
- Knowledge of Manx Income Tax and National Insurance.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£29,336 - £35,386

Hours

Full-Time - 37 Hours