The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food quality, customer service, and staff performance. The role includes leading and supporting the Food & Beverage team to deliver an exceptional dining experience.
In addition to supervisory responsibilities, the postholder is expected to fulfil the duties of a Food & Beverage Assistant (see attached), ensuring seamless service and setting a professional example at all times.
Duties & Responsibilities
Professional Standards
• Arrive for work on time and in full, correct hotel uniform as per rota.
• Maintain a high standard of personal hygiene at all times.
• Promote effective communication and maintain strong working relationships with all departments and management.
• Support a positive working environment that fosters teamwork, motivation, and staff development.
Operational Responsibilities
• Supervise and coordinate daily restaurant operations, ensuring the smooth running of all service periods.
• Oversee staff performance and ensure duties are completed to the required standards.
• Maintain high levels of food quality, hygiene, and customer care.
• Ensure compliance with food hygiene, allergen, health & safety and licensing regulations at all times.
• Ensure staff adhere to risk assessments and cleaning schedules for all F&B areas.
People Management
• Assist in the training, development, and onboarding of front-of-house F&B staff.
• Support the creation of staff rotas and scheduling to meet operational needs.
• Provide guidance, feedback, and coaching to team members to improve performance and service delivery.
Customer Service
• Handle customer enquiries, feedback and complaints professionally across all channels (face to face, telephone, and email).
• Resolve issues efficiently, referring matters to management where necessary.
• Lead by example in delivering high levels of customer care.
Stock & Financial Responsibilities
• Monitor inventory levels and assist with ordering supplies as required.
• Help maintain accurate stock control and storage procedures.
• Assist with monitoring wastage and breakages to support cost control.
Business Support
• Support marketing initiatives, promotions, and events to increase restaurant visibility and revenue.
• Work collaboratively with the management team to implement policies, procedures, and service improvements.
General
• Carry out the duties of a Food & Beverage Assistant when required to support the operation.
• Undertake any other duties or reasonable requests made by Management.
To be Advised
Various
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