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Receptionist

The Receptionist is responsible for welcoming and registering all guests, ensuring accurate processing of their details and charges, and completing daily financial balancing procedures. The role includes handling reservations, delivering concierge support, and maintaining effective communication with all hotel departments to ensure smooth overall operations.

Duties & Responsibilities

Compliance & Safety
• Have full knowledge of and act upon hotel fire and emergency procedures as outlined in the hotel Fire Plan.
• Comply with risk assessments and safe working practices under relevant Health & Safety legislation.
• Report for duty punctually, as per rota, in full and correct hotel uniform.

Front Desk Operations
• Welcome, register and check in all guests, completing required documentation to company standards.
• Process all charges to guest accounts, including bar, restaurant, telephone and other billable services.
• Present and settle guest bills on departure in an accurate and professional manner.
• Operate the hotel switchboard, reservation systems and computer software in line with company procedures.
• Ensure all messages are received promptly and passed to the correct guest or department.
• Maintain a courteous, professional and helpful manner at all times, anticipating and responding to guest needs.

Financial Responsibilities
• Be responsible for the reception float and hotel safe during shifts, ensuring balances remain accurate.
• Resolve any overages or shortages before going off duty and report discrepancies immediately.
• Complete end of day balancing, closure procedures, daily banking reconciliation and preparation for bank delivery.

Reservations & Sales
• Promote the hotel and its facilities to maximise sales opportunities.
• Take reservations in line with company standards and enter them into the hotel computer system immediately.
• Ensure all special requests are clearly recorded and communicated to relevant departments.
• Provide concierge services when requested (e.g., local information, taxi bookings, activity recommendations).

Communication & Teamwork
• Maintain excellent communication with all departments to support the daily running of the hotel.
• Have sound knowledge of all hotel facilities and the wider hotel group’s offerings.
• Assist other departments where appropriate to ensure guest satisfaction and smooth operation.

Guest Relations & Issue Resolution
• Respond professionally and tactfully to guest comments and feedback.
• Report all complaints to the Duty Manager immediately and follow escalation procedures.
• Deliver a welcoming, proactive and guest focused service at all times.

General
• Carry out any reasonable request made by management.
• Uphold confidentiality, security and data protection standards at all times.

Salary & benefits

To be Advised

Hours

Various