Receptionist - Older Person Mental Health Service - MCX-024400

Job Purpose: Provide reception and administrative support to the Older Persons Mental Health Service (OPMHS), helping the clinical team deliver a professional and supportive service to patients, families and visitors.  

Duties  
- Welcome visitors and provide a friendly and professional reception service.
- Answer phone calls, deal with enquiries and pass messages to the correct team members.
- Record and update client information on the RiO system.
- Manage incoming and outgoing post and correspondence.
- Produce standard letters and documents using templates.
- Scan and upload documents to client records.
- Maintain stocks of leaflets, appointment cards and reception materials.
- Support room bookings and general office organisation.
- Follow confidentiality, GDPR and health & safety procedures at all times.
- Work as part of a small administration team and support colleagues when needed.

Essential Skills
- Good communication and customer service skills.
- Experience working in a busy environment.
- Good organisational and time management skills.
- Ability to work accurately with attention to detail.
- Good telephone manner.
- Confident using Microsoft Office and computer systems.
- Ability to work well in a team.
- Calm and professional approach under pressure.
- Ability to maintain confidentiality and handle sensitive information.
- Friendly, reliable and self-motivated attitude.
- Strong interpersonal skills with a respectful and professional approach.
- Satisfactory Police Check required.

Desirable Skills
- Knowledge of the Mental Health Service.
- Experience using the RiO Client Information System.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here.

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£24,838 - £27,075

Hours

Full Time - 37 Hours