Receptionist - Hillside Dental Practice - MCX-025516

Job Purpose: Help keep Hillside Dental Practice running smoothly by welcoming patients, managing appointments and providing administrative support. Two positions are available: one permanent and one 12-month maternity cover contract. You will mainly work in Ramsey, with occasional cover in Douglas.

Duties:
- Answer telephone, email and face-to-face enquiries.
- Book and manage appointments, cancellations and appointment reminders.
- Help patients complete treatment forms correctly.
- Process dental claims and assist with patient charge changes.
- Check laboratory invoices and delivery notes, and prepare purchase orders.
- Update records, prepare reports and follow up patient referrals.
- Help record complaints and keep staff training records up to date.

Essential Skills:
- Good organisational skills and a methodical approach to administration.
- Knowledge of Microsoft Office, including experience using Word and Excel.
- Accuracy and attention to detail.
- Ability to work under pressure, meet deadlines and adapt to changing priorities.
- A reliable, resilient and motivated approach.
- Good communication skills and a respectful, professional manner.
- Ability to handle confidential information with integrity.
- Initiative and a practical approach to solving problems.
- A satisfactory police check.

Desirable Skills:
- GCSE qualifications - exact requirement to be confirmed.
- Experience and knowledge of dental services.
- Experience working with financial data.
- Experience using data and spreadsheets.
- Customer service experience, including handling complaints.
- Isle of Man Worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£25,342 to £27,941

Hours

Part-time - 10 Hours - Term Time Only