Receptionist / Sales Support

This important role is the first contact for all visitors and incoming communication with customers and supplier calls. It is critical to give an excellent efficient first impression ensuring that we deliver the best possible service.  

Key Skills. 

• Working knowledge and practiced use of MS Office - Outlook and Word, Excel and Powerpoint
• Customer service skills – essential
• Attention to detail – essential
• Good level of numeracy - essential
• Organisational skills and ability to prioritise – essential

Qualifications

• Secondary education including English Language and Maths GCSE (Grade C or above)

Personal Attributes

• Friendly attitude as the first point of contact for customers
• Excellent telephone manner
• Smart appearance
• Enthusiastic about sales
• Able to work well in a very busy and varied environment
• Team player

Experience

• At least 12 months office experience
• Experience in a customer facing role
• Sales/telesales experience - desirable

Core Duties

• Greeting customers and visitors
• Answering the telephone, dealing with enquiries, processing orders and logging service calls
• Calling customers for regular orders, to advise about new products or special offers
• Supporting the sales team to achieve sales targets
• Processing orders, creating delivery notes and invoices
• Responsible for processing all post in and out of the building (including the shipping of parcels)
• monitoring the rental check list and informing the sales team of any issues
• Processing website orders
• Monitoring bespoke branded stock for clients and arrange reorders
• Maintaining back order book and updating daily.
• Assisting the sales team with administration/and production of various sales analysis reports.
• Updating flyers and promotional materials.
• General office administration including filing, open/close of reception, franking mail.
• Ensuring reception area remains tidy.

Salary & benefits

Salary TBC

Hours

0830-1700