Planning Appeals & Corporate Service Support Officer - COX-023381

Job Purpose: Provide administrative support across Planning Appeals, Corporate Services and Information Governance within the Executive Office team.  

Duties  
- Support the administration of statutory planning appeals, departmental planning applications, and Area and Strategic Plan inquiries.
- Prepare planning appeal files and manage correspondence and telephone enquiries relating to appeals.
- Liaise with other departments, architects, agents and other stakeholders to progress appeals.
- Provide support to the Planning Appeals Administrator and Planning Appeals Inspectors.
- Deliver excellent customer service at the public counter, by telephone and via email.
- Support facilities management tasks including building security and meeting room arrangements.
- Assist with office supplies, correspondence, health and safety, complaints and gift registry processes.
- Provide routine administration including processing incoming and outgoing mail.
- Process purchases, invoices and purchase card activity as required.
- Support corporate improvement projects when needed.
- Assist with information governance tasks including data protection compliance, suspected data breaches, freedom of information requests and subject access requests.

Essential Skills
- Experience delivering excellent customer service.
- Excellent written and verbal communication skills.
- Strong organisation and time management skills, able to prioritise and meet tight deadlines.
- High accuracy and attention to detail.
- Confident IT skills, including Microsoft Office and ability to learn bespoke systems.
- Strong problem-solving skills and sound judgement.
- Professional, reliable and enthusiastic approach.
- Ability to work under pressure and adapt to changing demands.
- Teamworking skills and ability to build positive working relationships.
- Analytical and methodical approach, able to question and raise issues appropriately.
- Polite, professional and positive manner when dealing with customers.
- Self-motivated and able to use initiative.
- Satisfactory police check (subject to pre-employment checks).

Desirable skills
- Evidence of continual professional development.
- Experience working in an office environment.
- Experience working in a regulatory environment and following policies and procedures.
- Flexibility to work out of hours when required.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here

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Salary & benefits

£28,426 - £34,289 pro rata per annum

Hours

Part Time - 18.5 hours