Personal Banker

We're looking for an Personal Banker to join our Client Services team. This is a fast-paced, customer-focused role where you'll be the first point of contact for our international banking clients, helping them with everyday banking enquiries, resolving issues, and ensuring they receive a seamless service experience.   

As part of our service team, you'll work on a rotating shift pattern of 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm, providing support to clients across multiple channels throughout the day.   

You'll play a key part in delivering excellent customer service through telephone, email, and digital channels while supporting clients with their banking needs.   

Key outputs  
- Acting as the first point of contact for customer enquiries across multiple channels
- Managing inbound calls and emails from international banking clients
- Providing accurate information and resolving customer queries efficiently
- Supporting customers with their day-to-day banking needs
- Working closely with internal teams to ensure client requests are processed smoothly
- Taking ownership of customer issues and seeing them through to resolution
- Identifying opportunities to enhance the customer experience
- Maintaining high standards of service, accuracy, and compliance

Qualification
- Secondary/High school/A levels

Experience
- 1-2 years' experience within banking, financial services, or a similar customer service environment.
- Previous experience within banking, financial services, or a regulated environment
- Experience in a call centre, contact centre, customer service, complaints, administration, or service-based role
- Strong communication and listening skills
- The ability to manage multiple tasks while speaking with customers
- A natural problem-solving mindset and attention to detail
- Confidence using multiple systems and technology platforms
- A genuine passion for helping customers and delivering excellent service

Behavioural Competencies:
- Interacting with People
- Following Procedures
- Checking Things
- Adopting Practical Approaches
- Upholding Standards

Technical Competencies:
- Active Listening
- Contact Centre Customer
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
- Verbal Communication

Salary & benefits

Discretionary bonus, Pension, Healthcare, Travel Insurance, Death in Service, Dynamic working and much more

Hours

35