Non-Emergency Patient Transport Service (NEPTS) Controller - MCX-025329

Job Purpose: Coordinate non-emergency patient transport from the control centre at Noble’s Hospital, helping patients travel to appointments and arranging hospital discharges and transfers.   

Duties:  
- Plan patient journeys and allocate staff and vehicles.
- Take bookings by telephone and electronically, recording patient and journey details accurately.
- Communicate with patients, relatives, healthcare professionals and transport staff.
- Use telephone, radio and computer booking and dispatch systems.
- Monitor journeys and respond to changes, delays and staffing issues.
- Handle enquiries calmly and respectfully, referring concerns to a manager when needed.
- Complete general administration, report IT problems and attend relevant training.

Essential Skills:
- Experience using Microsoft packages and advanced keyboard skills.
- Customer care experience and the ability to help people by telephone and through digital platforms.
- Experience working in a team and coordinating the work of others.
- Excellent organisation, problem-solving and decision-making skills.
- Clear spoken and written communication.
- A caring, tactful approach, including when helping distressed callers or people with communication difficulties.
- Ability to stay calm and professional under pressure.
- Ability to work independently and as part of a team.
- Commitment to patient wellbeing, quality service and confidentiality.
- A satisfactory police check.

Desirable Skills:
- At least five GCSEs at grades A–C / 7–4, including English, or equivalent.
- Ability to use a two-way radio.
- Experience working in a control centre or similar environment.
- Experience working under pressure.
- Experience in health or social care.
- Isle of Man Worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,336 - £35,386

Hours

Full-Time - 37 Hours