National Insurance Officer – TRE-025348

Job Purpose: Help individuals, employers and self-employed people understand their National Insurance responsibilities. Process applications, calculate contributions and maintain accurate records, with training to develop your specialist knowledge.  

Duties:
- Answer customer enquiries in person, by telephone and in writing.
- Calculate National Insurance contributions, identify overpayments and arrange refunds.
- Process applications for National Insurance numbers, contribution exceptions and the National Insurance Holiday Scheme.
- Update customer records, allocate payments and follow up outstanding contributions.
- Calculate State Pension forecasts and assess contribution records for pension and bereavement entitlements.
- Support colleagues, promote online services and suggest improvements to working processes.

Essential Skills:
- A confident, friendly and professional approach to customer service.
- Good teamwork and the ability to build supportive relationships.
- Clear written and verbal communication skills.
- Good IT skills.
- An enquiring mind and strong problem-solving skills.
- Good organisation and the ability to work independently.
- The ability to understand technical information quickly and accurately.
- Motivation to learn, develop your skills and support change.
- Trustworthiness and respect for confidential information.

Desirable Skills:
- Five GCSEs at grade C/4 or above, including English Language, or equivalent.
- Administrative experience in a finance-related organisation working with customers.
- Experience answering customer enquiries.
- Knowledge of Manx Income Tax and National Insurance.
- Isle of Man Worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,336 – £35,386 per annum

Hours

Full-Time – 37 Hours