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Housekeeper

The primary purpose of housekeeping is to remove soil, maintain cleanliness, and prevent re deposition of dirt on surfaces. The Housekeeper is responsible for the cleaning and upkeep of hotel bedrooms, corridors, public toilets, and reception areas, ensuring all spaces meet the hotel’s presentation and hygiene standards.  

Duties & Responsibilities  

Professional Standards  
• Arrive for work on time as per rota and in full, correct hotel uniform.
• Maintain a high standard of personal hygiene at all times.
• Maintain positive working relationships with colleagues, other departments, and management.

Daily Operations
• Prepare the daily cleaning schedule, identifying stayovers, departures, and arrivals. Prioritise private arrival rooms to meet the 2pm check in requirement.
• Ensure all dirty laundry is packed and sent to the laundry department daily. On return, ensure all clean items are neatly stored.
• Ensure cleaning trolleys/boxes are fully stocked with required materials before starting service.
• Clean all bedrooms, bathrooms, corridors, and public areas to the standards expected of a three star hotel.
• Conduct routine checks on all electrical appliances and equipment within guest rooms and public areas.
• Report all maintenance issues daily to the Duty Manager.
• Submit all lost property immediately to Reception in accordance with procedures.
• Be fully familiar with and follow the hotel’s fire evacuation procedures.

Health, Safety & Compliance  
• Adhere to all risk assessments and follow safe working methods under Health & Safety and COSHH regulations.
• Implement and support energy conservation measures to reduce hotel costs.
• Report any signs of pests or insects immediately to the Housekeeping Manager or Duty Manager.
• Report any guest who appears unwell to the Housekeeping Manager or Duty Manager.
• Report all accidents involving yourself, colleagues, or guests to the Duty Manager for appropriate action.
• Ensure guest confidentiality, security procedures, and company standards are always upheld.

Guest Service  
• Provide a courteous, helpful, and proactive attitude towards all guests, anticipating and responding to their individual needs.

General
• Attend training sessions as required.
• Carry out any additional tasks or reasonable duties assigned by the Housekeeping Manager or Duty Manager.

Salary & benefits

To be Advised

Hours

Various