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Front of House Assistants

To provide professional table, wine and bar service to customers in the hotel restaurant, lounge and bar areas. To serve behind hotel bars as required and deliver room service to guests. To maximise revenue by up selling products at every appropriate opportunity.

Duties & Responsibilities

Service Standards
• Arrive for work on time and in full, correct hotel uniform as per rota requirements.
• Maintain a high standard of personal hygiene at all times.
• Provide a welcoming, friendly and professional service to all customers.
• Serve food and beverages accurately and efficiently, ensuring alcoholic drinks are served only to permitted persons.
• Prepare, clear and clean dining and service areas in accordance with hotel standards.
• Prepare and present customer bills.
• Receive payments and issue correct change.
• Take and record restaurant reservations accurately.
• Provide room service to hotel guests when requested.

Bar Service
• Prepare the bar area for service.
• Clean and polish glassware to hotel standards.
• Prepare and connect kegs/gas cylinders safely and correctly; stack empty kegs securely.
• Ensure the bar is fully stocked with products, garnishes, ice, and service utensils.

Customer Care
• Greet customers in a polite and welcoming manner.
• Deal promptly with enquiries and complaints, referring customers to management where appropriate.
• Maintain high levels of customer service at all times.

Operational Duties
• Receive and store supplier deliveries safely and in line with procedures.
• Observe food hygiene, health & safety and allergen procedures at all times.
• Comply with risk assessments and cleaning schedules for the restaurant, lounge and bar.
• Carry out procedures to maintain customer safety and ensure the security of premises, equipment and stock.
• Maintain good working relationships with all departments and support colleagues as part of the team.
• Undertake any other reasonable duties as requested by Management.

Salary & benefits

To be Advised

Hours

Various