Employer Administration Officer - TRE-022155

Short Job Summary: You’ll be responsible for handling customer enquiries and maintaining accurate tax and National Insurance records. Your day will include processing payments, updating client records, issuing notices, and providing support at the counter or by phone. You’ll also help improve systems and learn as you go through structured training.  

Key Duties:  
- Reconcile and post employer tax and NI returns.
- Allocate payments and issue refunds where needed.
- Keep client records up to date.
- Help with late payments and missing returns.
- Advise clients and follow up on outstanding forms.
- Respond to queries at the counter, by phone, or online.
- Support projects and tasks that require admin input.
- Continue learning about tax and NI through training.

Essential Skills & Attributes:  
- Friendly and confident communicator (written and verbal)
- Strong customer service skills
- Good IT skills
- Good problem-solving and analytical thinking
- Team player with strong interpersonal skills
- Well organised and able to work independently
- Willing to learn and develop technical knowledge
- Positive attitude and reliable

Desirable Skills & Experience:  
- 5 GCSEs (grade C or above, including English)
- Admin experience in a finance or customer service setting
- Understanding of Income Tax and National Insurance (IOM-specific)
- Experience handling customer enquiries
- Isle of Man Worker status

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£27,598 - £33,290

Hours

Full-Time - 37 Hours