Duty Manager

The Duty Manager is responsible for the smooth and efficient operation of the hotel during their shift, acting as the senior on site lead in the absence of the Operations Manager. The role ensures guest expectations are consistently met, operational standards are upheld, and team members are supported to deliver excellent hospitality.  

Duties & Responsibilities

Guest Experience & Service Standards
• Ensure all guests receive a consistently high standard of hospitality and customer service.
• Act as a visible and approachable point of contact for guests, addressing queries and concerns promptly.
• Handle complaints professionally, confidently, and proactively, escalating issues where appropriate.

Operational Management
• Oversee daily hotel operations during the shift, ensuring all systems, procedures, and brand standards are followed.
• Supervise breakfast and dinner service, providing guidance and hands on support to staff where required.
• Carry out inspections of the restaurant, public areas, and toilets at the start and near the end of each shift to ensure cleanliness and presentation standards are maintained.
• Ensure the exterior of the hotel is clean, safe, and well presented at all times.

Team Supervision & Standards
• Ensure all scheduled staff are present, correctly dressed, and wearing full uniform in line with company standards.
• Act as a role model for appearance, conduct, and customer service.
• Provide direction, support, and motivation to team members on shift.

Cash, Security & Compliance
• Maintain strict security procedures relating to stock control, keys, safes, and cash floats.
• Ensure bar cash is accurately reconciled and all banking is completed correctly and securely.
• Ensure full knowledge of, and compliance with, company policies relating to fire safety, alarm activation, and evacuation procedures.

General Responsibilities
• Undertake additional duties or tasks outside the normal daily or weekly routine, within the scope of the role, as reasonably requested by the Operations Manager.

Salary & benefits

To be Advised

Hours

Various