Job of the Week

Customer Services Administrator - 132716

The opportunity:  
We’re excited to offer a fantastic opportunity to join our dedicated Customer Services team in our state-of-the-art Douglas office.  

Our purpose goes far beyond policies and premiums, we’re here to support customers with clarity, confidence, and care as they navigate important decisions. If you’re passionate about delivering exceptional service and enjoy working in a dynamic, people-focused environment, this role could be a great fit for you.

What you’ll do:
As a Customer Services Administrator, you’ll be at the heart of our customer journey.  You will:
• Own customer requests end-to-end, from policy reinstatements to surrender requests.
• Connect with customers, gathering information, offering updates, and providing a genuinely supportive experience.
• Maintain accurate records by updating key details in our systems with precision.
• Investigate customer requests, collaborating with colleagues to reach the best possible outcome quickly.
• Stay compliant with all company and regulatory guidelines.
• Grow your skills by joining regular team meetings, training sessions, and knowledge sharing opportunities.

Salary & benefits

Competitive salary. 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Free Car Parking, including electric car charging points.28 days holiday a year plus bank holidays. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering.

Hours

35