Customer Service Officer – TRE-025619
Job Purpose:
Help people access financial support as part of Treasury’s Social Security team. You’ll assess benefit claims, calculate payments and answer customer enquiries, providing a friendly and accurate service.
Duties:
- Assess new benefit claims and review existing claims.
- Check supporting evidence and request any missing information.
- Calculate benefit entitlements, adjustments and back payments.
- Process payments and tell customers the outcome of their claims.
- Support customers at the counter and in face-to-face interviews.
- Answer enquiries from the public and other organisations.
- Keep accurate paper and electronic records, protecting confidential information.
- Help improve administrative processes and provide cover for colleagues.
Essential Skills:
- Previous experience in customer service, including helping people in difficult circumstances.
- Experience working in a busy office and managing your time and workload.
- Confident using Microsoft Outlook, Excel, Word and Teams.
- An interest in using technology to improve how work is done.
- Clear communication skills in person, over the phone and in writing.
- Able to work accurately at pace, stay calm under pressure and meet deadlines.
- Well organised and able to work independently and as part of a team.
- A friendly, helpful and flexible approach, treating others with compassion, dignity and respect.
- Able to make considered decisions, build supportive relationships and support change.
Desirable Skills:
- Five GCSEs at grade C/4 or above, including English Language, or an equivalent qualification.
- Experience in an accounts or finance role.
- A logical, analytical and consistent approach.
- Able to motivate and encourage others.
- Isle of Man Worker status.
The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.
Salary & benefits
£29,336 – £35,386 per annum
Hours
Full-time – 37 Hours