Customer Service Advisor - Part Time - CSA0626

We are looking for a Customer Service Advisor to join our small friendly team at our Head Office in Tromode.   

This is a part time role, working from 9am to 2pm Monday-Friday. Occasional afternoon and bank holiday cover will be required.  

We welcome interest from applicants who may want to work slightly different hours from the above and would be happy to have a conversation around this. 
Responsibilities  

Customers
- Managing customer orders to ensure they are processed in a timely manner in line with company procedures
- Invoicing customers accurately and within set timescales
- Contributing to the customer retention strategy and assisting with developing improvements to increase retention and overall customer satisfaction
- Advising customers in relation to their account which will include deliveries, timings, pricing and product range
- Ensuring all customer administration is completed accurately and in a timely manner.

Department
- Contribute to the culture of continuous improvement and share ideas for change where appropriate
- Assist with increasing the department’s efficiencies that will benefit both the Creamery and Customer Service
- Carry out any other reasonable duties as requested by management

Qualifications
- None required

Competencies
- Excellent interpersonal and telephone skills (Essential)
- A strong team player (Essential)
- Competent use of IT systems including Microsoft Office (Essential)
- A positive and proactive approach to work with a passion for helping others (Essential)

Experience
- A minimum of 1 years experience in a customer facing environment (Essential)
- Soft sales experience (Desirable)
- Experience using customer management or ordering systems (Desirable)
- Candidates must also be flexible to be able to work afternoons and bank holidays with notice.

Send your CV using the APPLY NOW button below.

Salary & benefits

£14.42 per hour

Hours

Part Time - 25 Hours - 9am to 2pm (Mon - Fri)