Customer Experience Administrator

Customer Service Representative  

A personable and proactive customer service professional with experience delivering high-quality support in fast-paced environments. Skilled in handling customer enquiries, resolving issues efficiently, and maintaining strong client relationships across phone, email, and face-to-face channels.  

Key Responsibilities:  

- Managing inbound and outbound customer enquiries via phone, email, and live chat
- Resolving complaints promptly while maintaining a professional and empathetic approach
- Processing orders, returns, and account updates accurately
- Maintaining customer records and ensuring information is kept up to date
- Liaising with internal teams to ensure timely resolution of customer issues
- Supporting administrative tasks and reporting where required

Key Skills & Experience:

- Proven experience in a customer service or client-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving ability and attention to detail
- Positive, team-oriented attitude with a customer-first mindset

Salary & benefits

26500

Hours

40