Customer Care Administrator

Job Purpose: Join the Customer Care Team at Manx Utilities, helping customers with their enquiries and aiming to resolve them at the first point of contact. You will provide support by telephone, face-to-face and digitally, as well as helping with customer payments, applications and general administration.  

Duties:  
- Deal with customer enquiries and take ownership of resolving them wherever possible.
- Process customer payments over the telephone and at the customer counter.
- Process online applications for customers moving property.
- Update customer contact details and process refund applications.
- Help customers with enquiries about the SmarterPAYG service and SmarterLiving app.
- Deal with general customer enquiries and direct complaints appropriately.
- Provide support in the reception area at Manx Utilities Headquarters.
- Assist customers through face-to-face and digital interactions.
- Provide general office and administrative support when required.
- Work collaboratively with colleagues and share knowledge across the team.

Essential Skills  
- Strong interpersonal and customer service skills.
- Ability to listen carefully and understand customer needs.
- Excellent written and verbal communication skills.
- Good numerical skills and a methodical approach.
- Excellent attention to detail and a focus on getting things right first time.
- Proficient in Microsoft products and systems.
- Highly motivated and organised.
- Ability to multitask and manage competing priorities.
- Good planning skills and ability to meet deadlines.
- Ability to use your own initiative and work with minimal supervision.
- Ability to learn quickly and retain information needed to support customers.
- Calm, resilient and professional when working under pressure in a busy, public-facing environment.
- Ability to work effectively as part of a team.

Desirable Skills
- Five GCSEs or equivalent at Grade C/4 or above, including Maths and English.
- Experience using Microsoft Dynamics – Navision would be an advantage, although training is provided

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

To be Advised

Hours

Full time