Customer and Corporate Services Officer – LTC 18M – GRX-025628

Provide friendly customer service and administrative support for the Isle of Man Courts and Tribunals Service. You’ll help people with enquiries, process payments and applications, and support colleagues across the General Registry.  

Duties:  
- Help customers face to face and over the telephone, explaining court processes clearly.
- Take payments, record them accurately and check that payment totals balance.
- Check applications for missing information and pass them to the appropriate team.
- Process invoices, maintain payment records and follow up routine queries.
- Handle court correspondence and provide administrative support to judges.
- Administer oaths and affirmations as a Commissioner for Oaths, following the required procedures.
- Maintain, retrieve and securely dispose of records, protecting confidential information.
- Report building-related issues and help improve working processes.

Essential Skills:
- Experience of providing customer service, including face to face.
- An understanding of court and tribunal procedures, or the ability to learn quickly.
- Clear, tactful verbal and written communication skills.
- Good organisation and time management, with the ability to prioritise and meet deadlines.
- Confidence working with numbers and a high level of accuracy.
- Ability to use your initiative, solve problems and make considered decisions.
- Practical experience of Microsoft Word, Excel, Outlook and Teams, or equivalent software, and confidence learning new systems.
- A professional, reliable and flexible approach, with the ability to work independently and within a team.
- Ability to remain positive and calm in challenging situations.
- A satisfactory standard police check.

Desirable Skills:
- Five GCSEs at grade C/4 or above, including English Language, or equivalent.
- Relevant office or administrative experience, ideally in a customer-facing or regulated environment.
- Experience of handling confidential and sensitive information.
- Workplace cash-handling experience and an understanding of financial controls.
- Experience of applying legislation or detailed procedures.
- Experience of helping improve processes or supporting projects.
- Isle of Man Worker status.

Limited Term Contract - 18 Months

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,338–£35,386 pro rata per annum

Hours

Part Time