The Crown Dependencies business is the fastest growing business in Lloyds Banking Group so it’s an exciting time to join and make a real difference. In this exciting and varied role, you’ll be working within our Commercial Customer Servicing team, handling customer activities from initial query to completion. You’ll also have the opportunity to support our customer facing colleagues in providing outstanding customer service.
In this role you’ll:
- Carry out simple procedural tasks to support management of external client relationships.
- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.
- Carry out routine customer needs support tasks and assists others by following established procedures.
- Carry out a range of prescribed customer service activities and handle non-standard or more complex customer cases and enquiries using existing procedures.
- Create, organise and maintain files for correspondence and records.
- Support development of personal capabilities by pursuing existing formal and informal training opportunities.
- Collect and prepare standard data related to ongoing issues.
- Support others by performing routine policy-related tasks according to established procedures.
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Why join us? We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for:
- Product/Market Knowledge: A broad understanding of product offerings and an awareness of the business, economic and market environment.
- Conscientious & Collaborative: Disciplined in your approach to work, confident in handling several opposing priorities.
- Oral and Written Communication: Effective communication skills, both written and oral.
- Values & Behaviours: Commitment to inspire, encourage, build trust to help my team succeed using the banks values and behaviours.
- Eye for Accuracy: Strong attention to detail is key when reviewing source of fund/wealth documentation.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Use the APPLY NOW button below to apply through our online application system.
£28,776
Full Time - 35 Hours
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