Clinic Support Secretary – MCX-025523

Job Purpose: Provide a friendly, professional reception service and secretarial support for community clinics at Bradda Resource Centre in Port Erin, helping patients and healthcare teams.

Duties:
* Welcome patients, answer telephone calls and pass on messages.
* Manage room bookings and help arrange, cancel or reschedule clinic appointments.
* Prepare appointment letters, correspondence and reports, including typing from digital dictation.
* Update patient databases accurately and record appointment outcomes.
* Sort post, maintain filing systems, and scan and upload documents.
* Work with administrative colleagues across Mental Health Services and provide cover when required.

Essential Skills:
* A recognised text-processing qualification, such as OCR Text Production Advanced with distinction or RSA III with distinction, or a pass in the Civil Service Typewriting Grading Test.
* Previous experience in reception and secretarial roles.
* Experience of transcribing digital dictation.
* Good IT skills and experience using databases.
* Clear communication skills and a tactful approach to sensitive situations.
* An understanding of confidentiality, information security and GDPR.
* Accuracy, attention to detail and the ability to work independently and in a team.
* A reliable, flexible and proactive approach, with integrity and respect for others.
* A satisfactory police check.

Desirable Skills:
* Working knowledge of RiO and Medway patient information systems.
* Isle of Man worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£26,609 – £32,343 pro rata per annum

Hours

Part-time – 22 hours 12 minutes – Three days per week, Monday to Wednesday or Wednesday to Friday