Case Support Worker - COX-024320

Job Purpose: Support the HR Advisory team by providing organised administrative and casework support. You will help manage HR casework processes, maintain accurate records, coordinate meetings and ensure confidential information is handled correctly.  

Duties  
- Maintain and update HR casework records, trackers and logs.
- Monitor and respond to casework enquiries within agreed timescales.
- Manage and escalate Solutions Hub tickets when needed.
- Arrange meetings and hearings, including preparing agendas and documents.
- Prepare and check letters, reports and casework documents for accuracy.
- Handle sensitive information securely and follow GDPR requirements.
- Produce reports and management information for HR teams.
- Prepare document bundles for hearings and tribunals.
- Act as a first point of contact for enquiries to the Head of Case Management.
- Support managers and HR colleagues with administrative tasks and projects.
- Help improve processes, templates and guidance documents.
- Carry out additional administrative duties when required.

Essential Skills
- Self-motivated, organised and able to manage workloads effectively.
- Calm and confident when working under pressure.
- Strong teamwork and relationship-building skills.
- Able to maintain confidentiality and deal with sensitive information.
- Good IT skills, including Microsoft Word, Excel, PowerPoint and Co-Pilot.
- Able to produce accurate written documents and professional communications.
- Strong attention to detail and accuracy.
- Able to work independently and use initiative.

Desirable Skills
- Experience in administration and record keeping.
- Experience handling confidential information.
- Experience supporting casework, scheduling meetings and preparing documents.
- Flexibility to work at different locations.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£28,426 - £34,289 pro rata per annum

Hours

Part Time - 18.5 hours