Administrative Support Officer for Clinicians - Community Mental Health Service for Adults - MCX-025606

Job Purpose: Provide administrative and secretarial support to clinicians in the Community Mental Health Service for Adults, helping the team organise appointments and deliver care efficiently.  

Duties:  
- Manage clinicians’ diaries and arrange clinics, appointments and home visits.  
- Handle enquiries from patients, families, carers and other professionals.  
- Prepare letters, reports and other documents.
- Update patient records and check information is accurate.
- Process correspondence, test results, prescriptions and medical paperwork.
- Arrange meetings, take minutes and distribute action points.
- Arrange patient travel when required.
- Provide cover for colleagues, including reception and general administration duties.

Essential Skills:
- Excellent computer skills, including Microsoft Office, and the ability to learn new systems.
- Strong written and spoken communication skills, with a sensitive and tactful approach.
- Excellent customer service skills and a friendly, confident manner.
- Good organisation and time management, with the ability to prioritise tasks and meet deadlines.
- Experience of handling sensitive information and a strong understanding of confidentiality, data protection and information security.
- Attention to detail and the ability to work accurately with minimal supervision.
- A calm, patient approach when dealing with changing workloads or complex enquiries.
- Reliability, self-motivation and flexibility, with a positive approach to working with colleagues.
- A satisfactory standard police check.

Desirable Skills:
- Five GCSEs, including English Language, or equivalent.
- Relevant typing, word processing or audio transcription qualifications, or Civil Service typing tests, with secretarial experience.
- Experience of working in an office or busy administration team.
- Experience of preparing agendas and taking minutes.
- Medical administration experience and knowledge of medical terminology.
- Understanding of the work of Integrated Mental Health Services.
- Knowledge of RiO or Careflow systems.
- Isle of Man worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,336 – £35,386 per annum

Hours

Full-Time - 37 Hours