Administrative Support Officer for Clinicians – Community Mental Health Service for Adults – LTC 12M – MCX-024501

Job Purpose: Join the Community Mental Health Service for Adults and provide administrative and organisational support to clinicians, helping them manage their caseloads and deliver an efficient service.

Duties:
- Manage clinicians’ diaries and help organise clinics and home visits
- Deal with enquiries from patients, families, carers and other professionals
- Maintain accurate patient information and records
- Prepare letters, correspondence and reports
- Process prescriptions and medical documentation
- Help obtain and record patient investigation results
- Arrange patient travel when required
- Arrange meetings and take minutes when requested
- Carry out checks and audits to ensure information is accurate
- Provide cover and support to other members of the administration team when needed

Essential Skills:
- Excellent computer skills, including Microsoft Office
- Strong written and verbal communication skills
- Good organisational and time-management skills
- Able to prioritise, multi-task and work to deadlines
- Excellent customer service skills
- Good attention to detail and able to work accurately with minimal supervision
- Able to learn new systems
- Calm and able to cope with changing demands and workloads
- Able to maintain confidentiality and work with discretion
- Friendly, confident, reliable and self-motivated
- Flexible approach to work
- Patient when dealing with complex or challenging situations
- Satisfactory police check

Desirable Skills:
- 5 GCSEs including English Language, or equivalent
- Qualifications in text/word processing or audio transcription, or relevant secretarial experience
- Previous experience of working in an office or busy administration team
- Experience of preparing agendas and taking minutes or notes
- Previous medical administration experience and knowledge of medical terminology
- Knowledge of confidentiality, GDPR and security awareness
- Experience of working with sensitive information
- Understanding of the work carried out by Integrated Mental Health Services
- Knowledge of RiO/Careflow systems

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,336 - £35,386 pro rata per annum

Hours

Part-time – 30 Hours