Administrative Officer - Passport, Immigration & Nationality - TRE-024210

Job Purpose: Support the Passport, Immigration and Nationality team to deliver an efficient and friendly service by processing applications, handling enquiries and completing admin tasks in line with policies and legislation.  

Duties  
- Process passport, immigration and nationality applications following set policies and legislation
- Check documents and confirm eligibility for passports and citizenship
- Handle applications at the counter, by post and online systems
- Speak with customers in person, on the phone and by email to answer queries
- Interview first-time adult passport applicants
- Complete admin tasks such as updating systems, filing and record keeping
- Take payments, balance daily transactions and support banking processes
- Support citizenship applications, including contacting referees and arranging ceremonies
- Assist immigration team with files, enquiries and general support tasks
- Attend airport or port for immigration duties when required (including some evenings/weekends)
- Help with emergency passport applications when needed
- Work closely with other teams and external organisations
- Follow all data protection, security and confidentiality rules

Essential Skills
- Strong communication skills (written and verbal)
- Good organisation and time management skills
- High attention to detail and accuracy
- Confident using computers and Microsoft Office
- Ability to solve problems and make sensible decisions
- Friendly and professional customer service skills
- Able to work under pressure and manage changing tasks
- Team player who can build good working relationships
- Reliable, honest and able to handle confidential information
- Self-motivated and able to use initiative
- Flexible with working hours and able to travel to airport/ports if needed

Desirable Skills
- Experience working in an office or admin role
- Experience working in a regulated or policy-based environment
- Experience delivering customer service
- Experience working with senior staff or stakeholders
- Ongoing professional development
- Basic understanding of Isle of Man’s relationship with the UK and EU

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£28,426 - £34,289

Hours

Full Time - 37 Hours