Administrative Officer - Legal Aid - TRE-024703

Job Purpose: Provide administrative support for the Legal Aid Scheme by processing claims and payments accurately, maintaining records, and delivering a high standard of customer service to advocates, applicants and members of the public.  

Duties  
- Assess Legal Aid claims and process payments in line with financial regulations.
- Check supporting evidence and verify the accuracy of claims.
- Request additional information and documentation from applicants and advocates.
- Request and review files where required to ensure compliance with Legal Aid guidelines.
- Maintain accurate paper and electronic records.
- Respond to enquiries from members of the public, advocates and other organisations.
- Meet individual performance targets and service standards.
- Attend team meetings, one-to-one meetings and training sessions.
- Provide cover for other members of the team during periods of leave.
- Produce statistical information and reports when required.
- Contribute to reviewing and improving processes using LEAN principles.
- Follow health and safety, confidentiality, information governance and data protection requirements.
- Carry out other duties appropriate to the role when required.

Essential Skills
- Previous customer service experience.
- Excellent verbal, written and telephone communication skills.
- Ability to adapt communication style to meet customers' needs.
- Strong organisational and time management skills.
- Ability to work accurately at pace and under pressure.
- Ability to meet performance targets and deadlines.
- Good problem-solving and decision-making skills.
- Ability to build positive working relationships.
- Professional and customer-focused approach.
- Resilient, reliable and well organised.
- Able to work independently and as part of a team.
- Flexible approach to work.
- Commitment to confidentiality, integrity and treating others with dignity and respect.
- Positive attitude with a willingness to support change and continuous improvement.

Desirable Skills
- Five GCSEs at Grade C/4 or above, including English Language, or equivalent qualifications.
- Experience dealing with people in difficult circumstances.
- Experience working in a busy office environment.
- Experience in an accounts or finance-based role.
- Good knowledge of Microsoft Office applications.
- Logical and analytical approach to work.
- Ability to inspire and motivate others.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here.

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£28,426 - £34,289

Hours

Full Time - 37 Hours