Administrative Assistant - Dental & Ophthalmic Services - LTC - MCX-024771

Job Purpose: Provide administrative support for the Emergency Dental Service, acting as the first point of contact for patients without access to a regular dentist. Help ensure patients receive timely emergency appointments while supporting the smooth and efficient delivery of the service.  

Duties  
- Act as the first point of contact for patients requiring emergency dental care.
- Answer telephone enquiries and assess patient needs using agreed procedures.
- Allocate emergency dental appointments in line with service guidelines.
- Maintain and update rotas for NHS dental practices providing emergency appointments.
- Provide information and signpost patients to appropriate dental services.
- Maintain accurate patient records and appointment information.
- Collect and collate service activity data and support audit processes.
- Track appointment utilisation and prepare information for reports.
- Respond to enquiries from patients, dental practices and internal teams.
- Handle confidential patient information in line with data protection requirements.
- Escalate safeguarding or clinical concerns to the line manager when required.
- Assist with recording and monitoring patient complaints.
- Provide administrative support to the Dental & Ophthalmic Services Manager.
- Complete mandatory training and participate in performance reviews.
- Carry out other administrative duties appropriate to the role.

Essential Skills
- Good oral and written communication skills.
- Basic Microsoft Office skills, including Word and Excel.
- Ability to focus and pay attention to detail.
- Ability to work effectively as part of a team.
- Flexible approach and ability to adapt to changing priorities.
- Resilient and reliable.
- Committed to delivering a high-quality service and achieving results.
- Understanding of the importance of confidentiality and integrity.
- Excellent interpersonal skills with a professional and respectful approach.
- Proactive approach with good problem-solving skills.
- Satisfactory police check.

Desirable Skills
- Minimum of five GCSEs at Grade C/4 or above, including English and Maths.
- Experience or knowledge of dental services.
- Experience working with financial data.
- Experience working with data and spreadsheets.
- Experience in customer service and dealing with complaints.
- Analytical and organised approach to administration.
- Isle of Man Worker status.

A more detailed job description can be viewed by clicking here

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Salary & benefits

£24,838 - £27,075 pro rata per annum

Hours

Part Time - 18.5 Hours