Administration Officer - MISH - MCX-023886

Job Purpose: Provide friendly and professional reception and administrative support for the Manx Integrated Sexual Health (MISH) service. You will help patients in person and on the phone, manage appointments and records, and support the team to deliver a confidential, high-quality service. The role helps ensure clinics run smoothly while creating a calm, respectful and supportive experience for patients.  

Duties
- Welcome patients to the clinic and book them in for appointments.
- Manage appointment bookings, cancellations and rescheduling.
- Answer phone calls, respond to enquiries and take messages.
- Handle sensitive calls with empathy and discretion.
- Follow booking and triage processes to ensure patients see the right clinician.
- Create and update patient records accurately using administration systems.
- File, scan and organise patient correspondence and investigation results.
- Retrieve patient records for clinicians when required.
- Manage incoming and outgoing post and monitor department email inboxes.
- Carry out general office tasks such as photocopying, scanning and preparing documents.
- Provide secretarial support including typing up dictation for doctors.
- Report building or equipment issues and help ensure repairs are completed.
- Support archiving, retrieval and secure disposal of patient records.
- Help organise meetings, prepare documents and take meeting notes when required.
- Order stationery and monitor office supplies.
- Assist with referrals, travel arrangements and accommodation when required.
- Complete mandatory training and support fire safety checks.
- Work closely with colleagues to deliver a high level of customer service.
- Be flexible to help cover evening clinics, Saturday rotas and staff absences when needed.

Essential Skills
- Good written communication and clear telephone manner.
- Excellent organisational skills and strong attention to detail.
- Ability to manage multiple tasks in a busy reception environment.
- Confidence when speaking with patients and helping them feel at ease.
- Comfortable discussing sensitive topics.
- Ability to remain calm, professional and discreet when handling confidential information.
- Reliable, adaptable and able to work both independently and as part of a team.
- Good computer skills and ability to use office software.

Desirable Skills
- GCSEs (or equivalent) including English Language.
- Experience in a busy customer service, healthcare or receptionist role.
- Previous secretarial or administrative experience.
- Experience taking meeting minutes.
- Experience using Microsoft Outlook, Word and Excel.

A more detailed job description can be viewed by clicking here

Please send your CV and covering email using the APPLY NOW button below.

Salary & benefits

£28,426 - £34,289

Hours

Part Time - 30 hours