Administration Officer – Patient Information Centre – MCX-025797

Provide administrative support to the Outpatients Service at Noble’s Hospital, helping patients access appointments and keeping records accurate. You will also support and supervise a small team of Administration Assistants.  

Duties:  
- Book clinic appointments, fill cancelled appointment slots and process clinic changes.
- Maintain accurate patient details, appointments, admissions and waiting lists using the hospital’s computer system.
- Liaise with patients, consultants, GPs, hospital staff and other departments.
- Support and supervise Administration Assistants, organise workloads and help ensure work areas have enough staff.
- Support managers and medical secretaries, covering administrative tasks when needed.
- Write and update team procedures and deputise for the Patient Information Centre Manager when required.

Essential Skills:
- Experience of working in a customer service environment.
- Good people skills.
- Strong Microsoft Word, Excel and Outlook skills, with the ability to learn new systems.
- Understanding of confidentiality and data protection.
- Ability to work under pressure and adapt to changing demands.
- A methodical approach, attention to detail and commitment to accurate, high-quality work.
- Reliability, enthusiasm and commitment to providing a good service.
- A satisfactory police check is required.

Desirable Skills:
- Five GCSEs at grade C/4 or above, or equivalent, including English Language.
- Relevant office experience and experience of data entry.
- Good written and verbal communication skills.
- Good organisational skills and accuracy.
- Ability to work independently and as part of a team.
- Isle of Man Worker status.

The full job description and person specification are available on the Isle of Man Government’s Jobtrain website. To view them and complete your online application, click the APPLY NOW button below.

Salary & benefits

£29,336–£35,386 per annum

Hours

Full-time – 37 Hours - Monday to Thursday, 8.30am–5pm; Friday, 8.30am–4.30pm.