1st Line Helpdesk Engineer

🖥️ 1st Line Helpdesk Support Technician – £28–30K + Progression
📍 Location: Douglas, Isle of Man
💰 Salary: £28,000 – £30,000 (DOE) + training + career development

⚡ Solid IT Skills? Ready to Take the Next Step?
We’re recruiting on behalf of a dynamic, client-focused IT services provider in Douglas, looking for an experienced 1st Line Helpdesk Technician to join their growing support team.

This is an ideal opportunity for someone with 1–2 years’ experience in a 1st line role who is ready to take on more responsibility, learn new systems, and carve out a long-term path toward 2nd line or infrastructure support.

💼 What You’ll Be Doing:
Acting as the first point of contact for IT support queries via phone, email, and remote tools

Logging, tracking, and resolving tickets within agreed SLAs

Troubleshooting desktop, hardware, printer, and basic network issues

Supporting Microsoft environments (Windows 10/11, Office 365, Active Directory)

Escalating more complex issues to 2nd/3rd line engineers when required

Keeping documentation and knowledge bases up to date

✅ What You’ll Need:
1–2 years of experience in a 1st line or technical support role

Good working knowledge of Windows OS, Office 365, and basic networking principles

Comfortable troubleshooting hardware and software issues independently

Excellent communication skills and a customer-first attitude

Eagerness to learn and progress into more technical roles

Any certifications (e.g., CompTIA A+, Microsoft, ITIL) are a big plus

🎯 What’s In It for You?
£28,000 – £30,000 starting salary

Ongoing technical training and career progression opportunities

A supportive team environment and mentorship from senior engineers

Exposure to a wide range of technologies and client environments

A role that grows with you, with clear steps to 2nd line and beyond

Salary & benefits

30000

Hours

40