Airline Customer Service Agent
Airline customer service agents help passengers check in, deal with luggage and board their flights on time. They answer questions and support passengers during delays or disruptions. Work is based at an airport and can include early mornings, evenings, weekends and bank holidays. Get careers information and advice
Day-to-day tasks
In this role you could:
- Help passengers with check-in procedures
- Check travel documents and issue boarding passes
- Weigh luggage and collect excess baggage charges
- Answer questions about flights
- Support children travelling alone and passengers needing assistance
- Help passengers during delays, disruptions or emergencies
- Prepare flight paperwork and update computer records
Skills & knowledge
You'll need:
- Good customer service skills
- Attention to detail
- The ability to work well with others
- Sensitivity and understanding
- Patience and a calm approach under pressure
- Clear communication and active listening skills
- Confidence using computers
Industry Qualifications
Relevant study includes customer service, travel and tourism, or aviation operations. You can also apply directly with customer service experience from retail, banking, travel agencies or contact centres.
Employers may ask for GCSEs in English and Mathematics. You will need to pass security checks. Having your own transport can be useful for shifts outside public transport hours.