Benefits & Claims Officer
Benefits and claims officers assess applications for financial support, check entitlement and arrange accurate payments. On the Isle of Man, this work can form part of a Customer Service Officer role within Treasury’s Social Security Division.
Day to day Tasks
- Check new benefit claims and review existing awards against the relevant rules.
- Examine supporting documents and request missing information from applicants.
- Calculate entitlement, adjustments, arrears and changes to payments.
- Process benefit payments and keep clear, accurate case records.
- Explain decisions and answer enquiries in person, by telephone and in writing.
- Support customers who may be experiencing difficult personal or financial circumstances.
- Protect confidential information and refer complex queries to the appropriate colleague.
Skills and Knowledge
- Good numeracy and accuracy when checking figures and processing payments.
- Clear communication and the ability to explain information simply.
- Patience, empathy and a respectful approach to people in difficult circumstances.
- The ability to follow rules consistently and make considered decisions.
- Strong organisation and attention to detail in a busy office.
- Confidence using computers, electronic records and office software.
- Discretion, reliability and the ability to remain calm under pressure.