Museum / Visitor Attraction Assistant
Museum / visitor attraction assistants welcome visitors and help museums, galleries and heritage attractions run smoothly. They provide information, support events and exhibitions, and help protect displays while making visits enjoyable and accessible.
Day-to-day Tasks
- Welcome visitors, explain facilities and answer questions about exhibitions.
- Issue tickets, manage bookings and handle shop sales and payments.
- Share information about objects, displays and local heritage.
- Monitor visitor areas and report security concerns or damage.
- Help prepare rooms and materials for activities, school visits and events.
- Assist with display changes or collection handling when trained and authorised.
- Keep visitor areas tidy and accessible and complete basic administration.
Skills and Knowledge
- An interest in museums, history, art or local heritage.
- Friendly customer service and clear communication.
- Care and attention to detail around displays and objects.
- The ability to work with colleagues and respond calmly to enquiries.
- Flexibility when supporting different activities and visitor groups.
- Basic computer, booking system and payment handling skills.
- An awareness of visitor safety and accessibility.
Industry Qualifications
A specialist degree is not normally essential for visitor-facing museum assistant roles. Customer service experience and museum or heritage volunteering can be useful preparation.
The Museums Association offers careers guidance and professional development, including Museum Essentials online learning and the Associateship of the Museums Association for career development. These are development opportunities rather than standard entry requirements.