Switchboard Operator
Telephonists, or switchboard operators, answer and connect calls and take messages.
Day-to-day Tasks
- answer and connect calls using a computerised switchboard system
- test lines and report faults
- update directories
- take and pass on messages
- carry out basic administration tasks
- work in a team with 'front of house' staff
Skills and Knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- to be flexible and open to change
- to be thorough and pay attention to detail
- the ability to work well with others
- excellent verbal communication skills
- administration skills
- a desire to help people
- to be able to carry out basic tasks on a computer or hand-held device
Industry Qualifications
You may find it useful to take a course in administration or secretarial skills which are available on the IOM through UCM.