Credit Controller
Credit controllers manage the money given to customers and recover debts owed by businesses and individuals.
Day-to-day Tasks
- check customer credit ratings and set up credit accounts
- speak with customers to organise repayments
- start legal proceedings if debts are not paid within an agreed time
- process payments and keep customer records up to date
- produce credit reports for management
Skills and Knowledge
- customer service skills
- to be thorough and pay attention to detail
- maths knowledge
- administration skills
- excellent verbal communication skills
- active listening skills
- persistence and determination
- patience and the ability to remain calm in stressful situations
- to be able to use a computer and the main software packages confidently
Industry Qualifications
The Chartered Institute of Credit Management offers courses at different levels to your experience