First Line Support Engineer
In this role, you will provide the first point of contact for IT support within the organisation, supporting staff members whenever they encounter challenges with computers.
Day-to-day Tasks
- Handling Computers and Programs:
- Arrange and look after the pieces inside computers and the programs they run.
- Make sure everything is set up correctly on both regular computers and big ones (servers). - Fixing Computer Problems:
- Investigate when things don't work like they should on computers.
- Figure out what caused the problem and make it right. - Writing Down Solutions:
- Keep a record of what was done to fix problems.
- Follow the rules to make sure everything is done properly. - Updating and Checking Software:
- Keep the computer programs up-to-date and fix them if they're not working well.
- Keep an eye on the computers and solve problems if something seems wrong.
Knowledge and Skills
- Good understanding of computer systems – hardware, software and networking
- Good problem-solving skills
- Good verbal communication skills
- Able to work in a team
Industry qualifications
High School Diploma or Equivalent: A high school diploma or GED is often the minimum educational requirement for entry-level IT support positions
Relevant Certifications: While not always mandatory, certifications such as CompTIA IT Fundamentals (ITF+), CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate can enhance your prospects. These certifications validate foundational IT skills.