Hotel Manager

Hotel managers are in charge of the day-to-day running of a hotel.

Day-to-day tasks:

In a small hotel, you may plan and organise all of its services. In a larger hotel you may have more specific responsibilities.

You could:

  • set budgets, sales targets and forecast income
  • promote the hotel through different types of marketing
  • plan and organise accommodation, catering and any other services offered
  • make sure the hotel meets licensing and health and safety laws
  • oversee fire safety, building security and site maintenance
  • manage corporate bookings and events
  • recruit, train and organise staff
  • meet and greet customers and deal with complaints

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to use your initiative
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • to be flexible and open to change
  • persistence and determination
  • the ability to motivate and manage staff
  • business management skills
  • to be able to use a computer and the main software packages competently

Industry Qualifications

Working as a hotel manager can take you all around the world, from local boutique hotels in the alps, to high end resorts in city centres or looking after visitors on the Isle of Man. It can truly take you all around the world! Most of the training in this industry will be on the job.

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