Receptionist
Receptionists are the first point of contact for visitors to an organisation.
Day-to-day Tasks
- greet visitors and direct them to the correct person or department
- manage people signing in and give out security passes
- answer enquiries in person, by phone and online
- manage reservations, meeting room bookings and appointments
- deal with incoming and outgoing post and deliveries
- take payments and handle invoices
Skills and Knowledge
- customer service skills
- the ability to work well with others
- to be thorough and pay attention to detail
- administration skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- excellent verbal communication skills
- to be able to use a computer and the main software packages competently
Industry Qualifications
You may find it useful to take a course in administration or secretarial skills which are available on the IOM through UCM.