Customer Care Team Administrator
Day-to-day tasks
- Processing customer applications for moving address
- Support customers with enquiries
- Process regular customer payments and other payment-related processes
- Effectively handle customer enquiries over the phone and via email
- Perform credit control functions along with setting up and monitoring customer payment plans
- Provide assistance with general office support functions when required
Skills and knowledge
- Numerate and methodical with outstanding attention to detail and a ‘right-first-time’ mindset
- Collaborative working and knowledge sharing across all levels
- Excellent written and verbal communication skills
- Computer literate with good knowledge of Microsoft Office suite of products (Word, Excel)
- Good planning and organisational skills with the ability to meet tight deadlines
- Ability to work on own initiative with minimum supervision, but also a team player
- Ability to remain calm under pressure in a customer-facing environment and deal with the public in a professional and business-like manner
- Ability to demonstrate excellent Customer Services and Administration skills