Account Management Administrator

Day-to-day tasks

  • Processing customer applications for moving address
  • Support customers with enquiries
  • Process regular customer payments and other payment-related processes
  • Effectively handle customer enquiries over the phone and via email
  • Perform credit control functions along with setting up and monitoring customer payment plans
  • Provide assistance with general office support functions when required.

Skills and knowledge

  • Numerate and methodical with outstanding attention to detail and a ‘right-first-time’ mindset
  • Collaborative working and knowledge sharing across all levels
  • Excellent written and verbal communication skills
  • Computer literate with good knowledge of Microsoft Office suite of products (Word, Excel)
  • Good planning and organisational skills with the ability to meet tight deadlines
  • Ability to work on own initiative with minimum supervision, but also a team player
  • Ability to remain calm under pressure in a customer-facing environment and deal with the public in a professional and business-like manner
  • Ability to demonstrate excellent Customer Services and Administration skills.

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