Insurance Technician / Administrator
Insurance technicians give administrative support in all types of insurance work.
Day-to-day Tasks
- process claim details and issue new forms
- check policies cover claims and that premiums have been paid
- gather supporting information like receipts, photographs or accident reports
- check proposal forms from customers or brokers
- calculate quote premiums
- advise customers about insurance cover and renewals
- update customers about the progress of claims
- arrange for payment on straightforward claims
Skills and Knowledge
- customer service skills
- administration skills
- to be thorough and pay attention to detail
- excellent written communication skills
- persistence and determination
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- the ability to think clearly using logic and reasoning
- to be able to use a computer and the main software packages competently
Industry Qualifications
You can find out more about working in insurance from the Chartered Insurance Institute and Step Forward.