About the Role
We are seeking a proactive and client-focused Service Desk Administrator to join our IT team. This role is dedicated to providing efficient and effective 1st line support across our global offices, ensuring timely resolution of technical issues and efficient incident resolution. As Service Desk Administrator, you will ensure high quality technical support with day-to-day IT and application related queries.
Your duties and responsibilities may include:
• Act as the first point of contact for all day-to-day IT-related queries and incidents via phone and ticketing system.
• Log, triage, and resolve service desk tickets in accordance with SLAs, ensuring high quality service.
• Escalate complex issues to 2nd/3rd line support teams as required.
• Monitor and manage the service desk queue to ensure timely responses and resolutions.
• Support onboarding and offboarding processes, including account setup and preparing equipment.
• Collaborate with the wider IT team to ensure consistent support across all office locations.
• Identify recurring issues and contribute to continuous improvement initiatives.
About You
This is a great opportunity for those looking to start a career in IT. Whilst prior experience in a service desk or IT support role is advantageous, it is not essential, as full training and ongoing support will be provided to help you succeed.
The following attributes are advantageous:
• Strong technical troubleshooting and problem-solving skills.
• Clear and professional communication with both technical and non-technical users.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail.
This is an exciting opportunity to join a growing team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a comprehensive flexible benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.
To apply, please send your CV and cover letter using the APPLY NOW button below.
To be advised
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