Job Purpose: The Junior Credit Controller plays a key role in supporting the financial health of the company by assisting with the credit control process and ensuring excellent customer service for inbound payment-related enquiries. This role is ideal for someone looking to build a career in finance or customer service, who has great communication skills, a positive attitude, and a desire to learn.
You’ll be the first point of contact for customers with questions about their accounts, payments, or billing issues. Working closely with your team, you’ll help maintain accurate records, resolve queries efficiently, and support the wider Finance team in achieving collection goals.
This is an entry-level role that combines customer service excellence with financial administration. It offers hands-on experience in credit control processes, exposure to wider finance operations, and an opportunity to develop professionally within a supportive and fast-paced environment.
Main Duties and Responsibilities
- Handle inbound customer enquiries via phone and email in a professional and friendly manner
- Provide clear and accurate information to customers about their accounts, balances, and payment options
- Support the Credit Control team in maintaining up-to-date records of payments and outstanding balances
- Log and monitor customer interactions to ensure queries are resolved efficiently
- Escalate complex cases to senior team members where appropriate
- Assist in monitoring overdue accounts and follow up with customers as directed by the Credit Control Manager
- Work collaboratively with the wider Finance and Customer Support teams to ensure a smooth and positive customer experience
- Contribute ideas to improve processes, communication, and customer engagement
- Maintain confidentiality and adhere to data protection and compliance standards
- Follow legislative guidelines and the Privacy Act, ensuring excellence in customer service
Essential Skills
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- Confidence in handling phone-based and email-based customer interactions
- Basic understanding of Microsoft Office applications (Excel, Outlook, Word)
- Attention to detail and accuracy when managing customer and payment data
- Proactive and professional approach to resolving customer queries
Desirable Skills
- Previous experience in a customer service, finance, or administrative role
- Basic understanding of credit control processes or account management
- Familiarity with CRM or finance software systems
Education & Experience
- GCSEs (or equivalent) in English and Mathematics
- Previous experience in a customer-facing or administrative role is advantageous but not essential
Personal Qualities
- Positive, friendly, and approachable attitude
- Eagerness to learn and develop new skills
- Ability to stay calm and professional under pressure
- Empathetic and patient when dealing with customers
- Reliable and committed team player
- Strong sense of ownership and accountability
- Excellent listening and problem-solving skills
- Ambassador of our corporate values – Trust, Passion, and Excellence
Key attitude/behaviours
- Exceptional results require exceptional people. Exceptional people who live and breathe the plan.com values. We are built on trust, fuelled by passion and driven by excellence.
Attributes we look for include:
- Curious and continuous learner – eager to learn, grow and self-improve.
- Innovative and Initiative – ambitious, willing to challenge the status quo and take informed decisions.
- Adaptable – thrives in a changing environment with a positive attitude.
- Collaborative – values working together.
- Passion – passion for the business, striving for excellence, and willing to take bold steps.
What’s in it for you?
- Bonus scheme and recognition awards
- Company wide pension scheme
- Private health insurance
- Entirely free gym membership
- Extra half day holiday on your birthday
- Professional qualification support
- Access to play.plan for employee only rewards
- Personal life insurance
- Generous holiday allowance
What to expect with a career at plan.com
Our team and technology are driven by one clear vision - to be exceptional.
Established in 2014, plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade now.
We’re disruptors; we do things a bit differently. We’re innovative, self-motivated, groundbreaking and relentlessly growing. This means we’re constantly on the lookout for talented people who share our passion and dedication to grow with us.
So, if you’re ready for a new challenge, get in touch. We’d love to hear from you.
Please send your CV and covering email using the APPLY NOW button below.
Depending on experience
Full Time / Shift Work
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