Job Description:
Our client is looking for a motivated and tech-savvy Helpdesk/Junior Engineer to join their team. The ideal candidate is passionate about problem-solving, has excellent communication skills, and thrives in a customer-focused environment. This role offers the opportunity to provide essential IT support while developing your skills in a dynamic and fast-paced setting.
Key Duties:
- Provide prompt and effective support for IT systems, ensuring quick resolutions to issues.
- Guide customers through system configurations, troubleshooting, and maintenance remotely or in person.
- Address customer inquiries and concerns with optimal solutions, ensuring high levels of satisfaction.
- Prioritize unresolved issues and escalate them to next-level personnel as required.
- Collaborate with desktop support engineers to deliver superior customer service.
- Uphold professionalism and integrity while representing the company.
Responsibilities:
- Respond to technical inquiries via email, phone, or in-person interactions.
- Educate customers about available IT products and services.
- Provide step-by-step guidance to resolve technical problems.
- Troubleshoot hardware and software issues, ensuring accurate diagnostics.
- Follow up with customers to ensure satisfactory resolutions.
- Communicate customer feedback to the relevant internal teams for process improvement.
General Skillset:
- Exceptional problem-solving and analytical skills.
- Comprehensive knowledge of computer systems, hardware, and software troubleshooting.
- Ability to simplify complex processes into clear, actionable steps for customers.
- Passionate about problem-solving and delivering excellent customer service.
- Experience working in a tech-related role with a strong aptitude for technology.
- Team player with a willingness to receive and provide constructive feedback.
- Eagerness to learn and adapt to new technologies and systems.
- Friendly, patient demeanor with excellent listening and interpersonal skills.
- Strong written and verbal communication abilities.
Skills and Qualifications:
- At least 2 years of experience in an IT helpdesk or similar technical customer support role.
- Relevant IT-based A-Level or BTEC qualification.
- Proven ability to diagnose and resolve diverse technical issues efficiently.
- Commitment to providing exceptional customer service in all interactions.
Please send your CV and covering email using the APPLY NOW button below.
When you apply for the role please remember to let the employer know you found the vacancy using justthejob.im. If you are successful with your application, please let us know at Just the Job and we will give you an exclusive backpack and travel mug. Good luck!
24,000 to 32,000
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